Delivery
Home Delivery
Where is my order?
Check the status of your order by signing into your account and clicking on “My Orders”. If you don’t have an account with us, please check your delivery method and the expected lead times on your order confirmation email.
Once your order has been dispatched, we’ll send you another email to let you know it’s on the way. If your order hasn’t arrived within the expected timeframe, please contact our customer support team for further assistance.
How long does delivery take?
Next working day delivery is available on a large selection of items, while other items will be delivered within 5 working days. Please view our full delivery timetable here for more information.
How much does delivery cost?
The standard home delivery cost is £3.99 for most items. However, photo prints can be delivered from just £2.99.
Delivery costs may vary depending on the item you’ve purchased from our website, but will always be shown during the checkout process, just after you’ve entered your shipping address.
Will my entire order arrive in the same delivery?
This depends on the items and location you’ve ordered . Same day delivery is available in Plymouth city only.
I’ve ordered multiple items with differing lead times
Your items will be delivered separately within the timeframe stated on our website. For example, if your order contains a mix of items available for both next-day and
5-day home delivery, the next-day items would still arrive the next day.
What home delivery methods are available?
Express next working day home delivery
This is available on selected items ordered before 12pm, Monday to Friday. Standard home delivery
Most other items will be delivered within 5 working days, though lead times will depend on the product or service ordered.
Click & Collect
We offer free in-store next day Click & Collect on all of our items.(more info below).
Do you deliver outside the UK?
No, we do not offer home delivery outside of the UK.
Click & Collect
Where can I collect my order?
You can collect your order at Photo printing LTD shop at Plymouth market Cornwall st. PL1 1PS Plymouth.
How much does Click & Collect cost?
Click & Collect is always FREE with us! There is no minimum spend required for free in-store collection.
Delivery
How will my order be delivered?
We deliver to the UK only. All orders are sent via our courier partners and you will receive an email to confirm when your order has been dispatched.
When will my order arrive?
Next working day delivery is available on selected items ordered before 12pm (noon), Monday to Friday. When these items are ordered outside of this time, delivery will take an additional working day. You can see our full next-day delivery timetable here:
- Monday before 12pm (noon) – arrives on Wednesday
- Monday after 12pm (noon) – arrives on Thursday
- Tuesday before 12pm (noon) – arrives on Thursday
- Tuesday after 12pm (noon) – arrives on Friday
- Wednesday before 12pm (noon) – arrives on Friday
- Wednesday after 12pm (noon) – arrives on Saturday
- Thursday before 12pm (noon) – arrives on Monday
- Thursday after 12pm (noon) – arrives on Tuesday
- Friday before 12pm (noon) – arrives on Monday Friday after 12pm (noon) – arrives on Tuesday Saturday (anytime) – arrives on Tuesday Sunday (anytime) – arrives on Wednesday
Standard delivery for other items usually takes up to 5 working days. However, this may change during busy periods and also depends on the type of product ordered. For example, products that require our specialist services (such as film processing) may involve a longer lead time.
A delivery estimate is available for every item on our website. This can be viewed on each individual product page before making a purchase. Once your item has been dispatched, you’ll be sent an email with a more accurate delivery date.
How much does delivery cost?
The standard home delivery cost is £5.99. Delivery costs may vary depending on the item you’ve purchased from our website, but will always be shown during the checkout process, just after you’ve entered your shipping address.
My delivery still hasn’t arrived
If your delivery has been delayed or hasn’t arrived within the estimated delivery time, then please contact us. Please note, you can also sign into your SNAP PRINT account to view the most up-to-date status of your order.
Returns
For all returns, please get in touch with our team, who will respond to your enquiry with the next steps and instructions on how to return your item.
What is your returns policy?
You have the legal right to cancel or change your order within 14 days of delivery. We don’t accept any returns outside of this timeframe. Unless they arrive damaged or faulty, personalised items also cannot be returned.
We are unable to offer a refund for mistakes made at the time of ordering or if you change your mind – and it is not always possible to cancel or change Made to Order Items if the production process has already started. However, if your order has not gone into production we shall endeavour to meet your request for changes/cancellations. To request a return or refund of your order, please get in touch with our team.
When will I get my refund?
All refunds are made at our discretion. Any accepted refunds are normally processed on receipt of the returned goods, and you may be asked to return an item in its original packaging.